Box Office Staff (3-5)
(8-10 hrs/week)
Description:
Box Office staff are required to be cross-trained as Production Staff and complete General Training. This team is an administrative support to the Concert Operations Team and SFCM as a whole. During your box office shift you may be assigned general production tasks, and you may also perform box office, front of house, or production duties during concerts, in addition to the daily and weekly administrative tasks described below.
Box Office Staff
Box Office Staff will be responsible for multiple facets of concert operations and SFCM public facing needs including:
- Act as the first point of contact by answering phone calls and emails from SFCM patrons and the general public
- Receive incoming mail/packages and notify the appropriate recipients
- Box Office & Calendar Management
- Assist patrons in reserving their tickets through the SFCM performance calendar and SFCM’s ticketing system, Spektrix
- Sell merchandise using Square Point-of-Sale system
- Use SFCM’s rooms scheduling system, EMS, to post weekly and daily room cards
- Email the appropriate parties to collect program and dress rehearsal information recitals and other events
- Create program drafts in Adobe InDesign inline with established SFCM program formatting guidelines
- Upload program information to the appropriate Performance Calendar event listing
- Print, fold, & staple physical programs for all concerts at SFCM
- Track program status via the Concert Operations Tracker
Program Editor
Box Office Staff members may progress to Program Editor as they demonstrate proficiency and initiative. Program Editors will undergo additional training in Adobe InDesign and will be expected to maintain a high level of attention to detail and formatting standards, as well as meet a quota of program approvals per shift. The students in this position will be responsible for all duties required of Box Office Staff, as well as the following:
- Approve final drafts of all department, studio, and student recital programs
- Assist the Concert Operations manager with the creation of Large Ensemble and Opera programs
- Maintain Performance Calendar listings and ensure all programs are uploaded and accurate
Qualifications:
- Strong written and verbal skills.
- Strong interpersonal skills.
- Some knowledge of Google Sheets/Drive and Microsoft Excel is preferable.
- Teamwork, flexibility, and the desire to learn real life skills, applicable to any arts administration role
Salary:
Starts at $19.61/hr
Reports to:
Hailey Gutowski (
uthgbjfxv@fspz.rqhude.mcfs@ikswotugh
)
Production Staff (20-25)
(3-20 hrs/week)
Description:
The Production team manages recitals, concerts, masterclasses and events in all Halls. Production staff are often the main point of contact for performers on the day/night of an event. Production staff also facilitate set-ups for performance-based classes and rehearsals.
New production staff members will begin in supporting roles (Usher, Crew, House Manager) and may progress to leadership roles as they demonstrate proficiency and initiative (Stage Manager, Will Call, and Artist Liaison).
General Production Roles:
Crew
Crew members report to the Stage Manager and Production Leads and assist with all backstage logistics (as listed under the Stage Manager description)
Responsible for organizing and keeping backstage areas clean.
Set-Up Crew
Set-up Crew assists with setups of all shared spaces as needed including classrooms and common areas.
Consistent availability for Large Ensemble rehearsal setups preferred.
Can sign up for recurring weekly shifts if desired.
Ushers
Ushers greet guests, scan tickets, and monitor food and drink in all halls. Additional duties include:
- Providing information and assistance to patrons, including helping patrons who require accessible seating
- Knowledge of seat locations and seating assignments
- Reports to Production Leads during performances and coordinates communication with Back of House staff
- Knowledge of SFCM policy concerning concert attendance and enforcement of rules
- Responsible for organizing and keeping the house clean prior to and after events
House Manager (HM)
HMs are the first point of contact for SFCM patrons including welcoming and wayfinding. Responsibilities may include:
- Directing patrons to the correct performance venue or will call as necessary
- Reports to Production Leads during performances and coordinates communication with Back of House staff
- Uses a guest list for check-in when needed
- Responsible for organizing and keeping the house clean prior to and after events
Leadership Roles:
Stage manager (SM)
SMs coordinate and lead all logistical needs for a concert. The SM must demonstrate the knowledge and confidence required to be the backstage authority figure. Duties include:
- Set and strike all performance equipment (including moving pianos, harpsichord, etc.)
- Plan and execute stage changes
- Operate lighting presets
- Operate Shades, Screen or Acoustic Draperies
- Communicates with other event staff and performers to keep the event running smoothly
- Responsible for organizing and keeping backstage areas clean
- Notifies Security to turn on/off the freight elevator and assist in case of emergency
Will Call
Will call staff run the box office during ticketed concert shifts using our Spektrix system. Responsibilities include:
- Printing and distributing tickets to patrons
- Reserving tickets for future events
- Monitoring the comments for Vimeo livestreams
Artist Liaison
Oversee guest artist needs before, during, and after masterclasses, concerts, and other events
- Be a point of contact for guest artists, greet them upon arrival, and providing general support while on duty
- Assist in the smooth flow of relevant information to and from the guest artist and Back of House and/or Front of House staff
- Keep time for guest artists during masterclasses
- Other duties as assigned
Qualifications:
- Strong organizational skills and attention to detail
- Flexibility and problem solving skills
- Remaining calm under pressure
- Maintaining professionalism when working with guest artists
- Ability to working independently and constructively in teams.
Responsibilities:
Complete tasks as assigned by the Director of Artistic Operations, Director of Production Services, Production Manager, and Concert Operations Manager.
Salary:
Starts at $19.61/hr
Reports to:
Associate Dean of Artistic Operations - Victoria Paarup (
icnnehc@fspz.rqhude.mcfs@puraapv
)
Director of Production - Benjamin Brown (
ooebja@fspz.rqhude.mcfs@nworbb
)
Production Manager - Daven Tjaarda-Hernandez (
qgwnneqnureanaqrm@fspz.rqhude.mcfs@zednanrehadraajtd
)
Program Note Writer (2-3)
(2 hrs/week)
Description:
Program Note Writing Staff will draft and edit program notes for select SFCM in-house performances. All program staff must be approved to enroll in PDV 500 (1 unit), which serves as the training course and workshop for program note writers. PDV 500 is taught by Erick Arenas.
Qualifications:
- Excellent writing skills and the desire to improve in research and writing techniques. Great attention to detail.
- Willingness to collaborate on research and writing tasks, accept and offer productive critical feedback.
- All applicants should submit 1-2 writing samples of previous program notes, music history papers, etc. for review with their resume.
Responsibilities:
- Write & Research Program Notes for select SFCM Concerts
- Must enroll in PDV 500: Program Notes (contingent on acceptance). Paid writing time will be separate from course work, and limited by project.
Salary:
$25/hr
Reports to:
Keeley Brooks (
xoebbxf@fspz.rqhude.mcfs@skoorbk
)
Performance Librarian Assistant (1-3) (NOT SEEKING FOR 2025-2026)
(7-9 hrs/week) Shifts flexible, will also be asked to attend a weekly Large Ensemble Staff meeting
Description:
Assists the Institutional Performance Librarian with maintenance, creation, distribution, and management of scores and parts for the performance library. This includes preparing practice parts and working with both SFCM owned materials and scores/parts rented directly from music publishers. MUST have an excellent eye for detail and a proficient knowledge. Knowledge of string bowing markings preferred.
Qualifications:
- Proficiency or familiarity with Google Apps, Adobe Acrobat and Microsoft Office
- Leadership and experience working alongside peers, faculty and administration
- Ability to follow directions accurately as well as work independently
- Strong organizational skills and attention to detail
- Background in orchestral performance or working knowledge of orchestral music
- Knowledge of string instruments and bowing markings preferred, but not required
- Priority will be given to students with prior experience or interest working in an orchestral library
Responsibilities:
- Assist Performance Librarian with scanning, printing, and distributing practice parts to orchestra student mailboxes
- Accurately copy bowings into all orchestral string parts from a master set
- Assist with creating parts and organize folders for rehearsals and performance
- Careful handling of SFCM owned materials and scores/parts rented from publishers
- Repackaging and return of rental materials
- Other duties as assigned by the Institutional Performance Librarian
Salary:
$19.61/hr
Reports to:
William Laney, Institutional Performance Librarian (
jynarl@fspz.rqhude.mcfs@yenalw
)